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Portequip Terms and Conditions, Policies, Modern Slavery Policy

Personal Privacy Policy

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at sales@portequip.co.uk or send us mail to: sales@portequip.co.uk  .

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@portequip.co.uk.

GDPR Privacy Policy

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1. Introduction

Portequip Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.portequip.co.uk, use our services, or interact with us in any other way.

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, etc.

  • Technical Data: IP address, browser type, operating system, etc.

  • Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To provide, operate, and maintain our website and services.

  • To improve, personalize, and expand our website and services.

  • To understand and analyse how you use our website and services.

  • To develop new products, services, features, and functionality.

  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

  • To process your transactions and manage your orders.

  • To find and prevent fraud.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Your consent.

  • The performance of a contract with you.

  • Compliance with legal obligations.

  • Our legitimate interests, which are not overridden by your data protection interests or fundamental rights and freedoms.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Protection Rights

Under GDPR, you have the following rights:

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

8. Changes to This Policy

We may update our GDPR policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this GDPR policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at:

Portequip Ltd, Penninghame Home Farm, Girvan Road, Newton Stewart, DG8 6RD, 01671 402775, sales@portequip.co.uk

Refund Policy

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1. Overview

Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. Eligibility for Refunds

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Non-Refundable Items

Several types of goods are exempt from being returned. This includes items disclosed as shop soiled, damaged or items that have an additional discount.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@portequip.co.uk.

6. Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@portequip.co.uk and send your item to: Portequip Ltd, Penninghame Home Farm, Girvan Road, Newton Stewart, DG8 6RD, 01671 402775, sales@portequip.co.uk

8. Shipping

To return your product, you should mail your product to: Portequip Ltd, Penninghame Home Farm, Girvan Road, Newton Stewart, DG8 6RD, 01671 402775, sales@portequip.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

9. Contact Information

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@portequip.co.uk or by mail using the details provided below:

Portequip Ltd, Penninghame Home Farm, Girvan Road, Newton Stewart, DG8 6RD, 01671 402775, sales@portequip.co.uk

Shipping Policy

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1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order we will notify you and give you the option of a refund or a time scale on re stocking.

2. Delivery Location

Items offered on our website are available for delivery to addresses worldwide. Any shipments outside of mainland UK are subject to additional charges. This may not be stated at the time of purchase on the website. If additional costs are due we will contact you via the email address you have provided. 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

  • Standard Shipping: business days only

  • Express Shipping: business days only

Please note we do not ship on weekends/holidays.

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. The additional shipping charged may not be visible at the checkout page. If you have any questions regarding shipping you can contact us at sales@portequip.co.uk. Any additional charged will be sent via email and must be paid before dispatch. 

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at sales@portequip.co.uk. To prove that the item has arrived damaged we may require photographs to me sent direct to us. 

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at sales@portequip.co.uk. 

Modern Slavery Policy

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1. Introduction

Portequip Ltd is committed to preventing modern slavery and human trafficking in our operations and supply chains. We have a zero-tolerance approach to modern slavery and are dedicated to acting ethically and with integrity in all our business dealings and relationships.

2. Purpose

This policy outlines our commitment to identifying and addressing modern slavery risks, ensuring transparency in our business and supply chains, and complying with the Modern Slavery Act 2015.

3. Scope

This policy applies to all individuals working for or on behalf of Portequip Ltd, including employees, contractors, suppliers, and business partners.

4. Our Commitment

  • Compliance with Laws: We comply with all applicable laws and regulations relating to modern slavery and human trafficking.

  • Risk Assessment: We conduct regular risk assessments of our operations and supply chains to identify and mitigate modern slavery risks.

  • Due Diligence: We implement due diligence procedures to ensure that our suppliers and business partners adhere to our standards regarding modern slavery.

  • Training and Awareness: We provide training to our employees and stakeholders to raise awareness of modern slavery and human trafficking issues.

  • Reporting and Accountability: We encourage the reporting of any concerns related to modern slavery and ensure that such reports are thoroughly investigated and appropriate actions are taken.

5. Supplier Code of Conduct

We expect our suppliers and business partners to adhere to our Supplier Code of Conduct, which includes:

  • Prohibiting the use of forced, bonded, or involuntary labor.

  • Ensuring that all work is voluntary and workers are free to leave upon reasonable notice.

  • Providing fair wages and working conditions in compliance with applicable laws.

  • Respecting the rights of workers to associate freely and bargain collectively.

6. Monitoring and Review

We regularly monitor our operations and supply chains to ensure compliance with this policy. This policy is reviewed annually and updated as necessary to reflect changes in legislation or our business practices.

7. Reporting Concerns

If you have any concerns about modern slavery or human trafficking within our operations or supply chains, please contact us at [email address]. All reports will be treated confidentially and investigated promptly.

8. Contact Information

For more information about this policy, please contact:

Portequip Ltd, Penninghame Home Farm, Girvan Road, Newton Stewart, DG8 6RD, 01671 402775, sales@portequip.co.uk

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